The beginnings of an organised postal service in Ireland date back to the 16th century. Since then, the postal service has adapted to changing technology, transport, and trends and continues to do so as it meets the challenges of the 21st century.
Inclusivity is something An Post have always been working towards. They have helped the blind and visually-impaired of Ireland with free postal service for packages up to 7KG, containing articles that benefit the community. They have also engaged with NCBI Library to post braille “letters to Santa Claus”.
The digital world we now live in is a different one than when An Post began, but they have always been at the forefront of embracing new technologies. They are dedicated to making their digital platforms accessible and have engaged with IA Labs to audit key user journeys on their website. They took part in consultations with us for new website features and are now working through our audit findings and resolving issues. Once implemented, these parts of the website will meet WCAG 2.1 standards and be accessible to all.
An Post have always been considerate of the needs of people with disabilities. Allowing for the use of different assistive technologies is vital for a successful user journey and enables customers to use their website independently.
An Post now have an accessibility statement depicting their journey. Although they are not fully accessible yet, the accessibility statement allows them to be transparent about the progress they are making. IA Labs look forward to continuing to collaborate with An Post in making their digital platforms inclusive of all.